Frequently Asked Questions

How many hours will it take for my organizing services?

Just like people, every project is unique. When we do your initial consultation, our team will work with you to identify what spaces & services will work best according to your lifestyle and personal needs. Organizing one area of your home takes a much shorter amount of time than packing up a full home for a move. The estimated project time will be included and broken down by space in your project proposal which will need to be approved prior to moving forward with services. Rates vary by market.

Do I need to be present during my services?

It isn’t necessary that you are present, but it is encouraged if that is what you prefer. If you are not planning to be on site on the dates of service, we would either ask that your sort through what you would like to keep versus discard/donate or we would be happy to touch base with you prior to services being done to cover this topic. If you go through your items in advance and set aside donations then we would abide by the process detailed out in your project estimate.

What forms of payment do you accept?

We accept cash, check, and all major credit cards. 30% down payment is due after your consultation is completed and you approve the project estimate. Your balance of the payment must be made prior to your project start date.

We securely send electronic contracts, papers, invoicing, and communications via email and/or through our client portal to eliminate additional paperwork. If you prefer printed copies of your contract or other documentation, please let us know. We are happy to accommodate your needs so that you feel comfortable going into your project.

Are storage containers or organizing products included in the cost?

No – your estimated cost is based on the hours needed to complete the project, the size of the area(s), other add-on services if selected. Products can be purchased with an agreed - upon budget prior to your session and will be included in your detailed project estimate. An invoice for the products to be purchased will be issued prior to the start of the project. There is no up-charge on products purchased by MODERN Lily for your session.

Clients also have the option of using a prepared product suggestion list to shop for their own products. Products should be on hand and ready the day of the session so we can get to work and get to organizing your space.

Is shopping time an extra charge?

Designing and shopping time will be included in your initial quote from MODERN Lily. We will make sure to include a breakdown of everything necessary to fully complete your project based on the information we gain from you during the “Organize It” project consultation.